All BEEM UNITED products are covered with a one-year warranty. Please carefully read the details below. After doing so, fill out the form at the bottom of this page to activate your warranty.
NOTE: If products are under guarantee, your order confirmation email/delivery note is your proof of purchase/receipt and you should follow the manufacturer’s instructions for notifying the manufacturer of any problems within the guarantee period.
What is the Limited Warranty on BEEM UNITED products?
The warranty on BEEM UNITED audio products (except for enclosures) remains in effect for one year from the date of the first consumer purchase.
What does the BEEM UNITED warranty cover?
Your BEEM UNITED Warranty covers all defects in material and workmanship. The following are not covered: damage caused by accident, misuse, abuse, product modification or neglect; damage occurring during shipment; damage resulting from failure to follow instructions contained in your instruction manual; damage resulting from the performance of repairs by someone not authorized by BEEM UNITED.
Who pays for what?
BEEM UNITED will pay all labor and material expenses for all repairs covered by the warranty. The customer is responsible for transporting the product for repair or arranging for its transportation and for payment of any initial shipping charges. BEEM UNITED will pay the return shipping charges if repairs are covered by the warranty.
How do I obtain warranty service?
If your BEEM UNITED product ever needs service you may contact our customer support by using the live chat service at the bottom-right of this page.
When returning your product, you are required to provide the following information so we can successfully replace or repair your product:
- Product model and serial number
- Contact name
- Telephone and fax number
- A copy of the bill of sale or proof or purchase
- Detailed information as to the product failure
- Return shipping address
Do I need a return authorization to return my BEEM UNITED product to the factory for repairs?
Yes. A service authorization is required and will be issued for you to include on the packing slip and the on the outside of the box.
What happens once BEEM UNITED receives the product for repair?
The failure mode and cause of failure is determined by our Senior Technician. When a copy of the proof of purchase is enclosed in the package, all failures covered under the warranty are repaired and the product is returned without any charge to the customer. BEEM UNITED pays for return shipping charges on failures covered under the warranty.
How is the warranty coverage verified?
Your BEEM UNITED Warranty protects the original owner and all subsequent owners (see below) so long as:
Your BEEM UNITED product was purchased in the Continental United States, Hawaii or Alaska. This Warranty does not apply to BEEM UNITED products purchased elsewhere except for purchases by military outlets. Other purchasers should contact the local BEEM UNITED distributor for warranty information.
The original dated bill of sale or proof of purchase is presented whenever warranty service is required.
Is the BEEM UNITED warranty transferable?
Yes. The BEEM UNITED Warranty is transferable so long as the original dated bill of sale is presented whenever warranty service is required. Where the product to be repaired is no longer the property of the original owner and the original or a copy of the bill of sale cannot be provided, BEEM UNITED will accept a notarized statement by the original purchaser stating the name of the selling dealer, date of original purchase, invoice or sales ticket number, model and serial number of the product including the date of transfer from the original purchaser to the subsequent owner of the product. The subsequent owner(s) of the product will pick up the balance of the warranty period based on the original dated bill of sale.
Please complete and submit the warranty form below to activate your warranty. Your warranty period will last for one (1) year from the date of purchase.